Comprehensive Terms and Conditions
Effective Date: November 13, 2025
These terms and conditions ("Agreement") govern all services provided by VK IT Company ("Company"). By engaging our services, making payment, or accessing our platform, you agree to be bound by these terms in their entirety.
General Terms (Applicable to All Services)
1. Acceptance of Terms
By making payment or using our services, you acknowledge that you have read, understood, and agreed to all terms herein. This agreement constitutes a legally binding contract.
2. Service Modifications
We reserve the right to modify or discontinue any service without notice. Changes won't affect ongoing projects with signed agreements. Service availability is subject to change.
3. Client Responsibilities
You must provide accurate information, timely feedback, and necessary materials. Delays caused by you may incur additional charges and affect project timelines.
4. Working Hours & Support
Our standard working hours are Monday to Saturday, 10:00 AM to 6:00 PM. Support responses are provided during these hours only. Emergency support may involve additional charges.
Strict No Refund Policy
ABSOLUTELY NO REFUNDS UNDER ANY CIRCUMSTANCES
All payments made to VK IT Company are strictly non-refundable. By making payment, you explicitly waive all refund rights.
1. Absolute No Refund Policy
All payments made to VK IT Company are strictly non-refundable under any circumstances whatsoever, including but not limited to:
- Change of mind or business direction
- Subjective dissatisfaction with results
- Early termination by client
- Partial use of delivered services
- Delays caused by client-provided materials or feedback
- Third-party service issues (hosting, platforms, APIs)
- Force majeure events affecting service delivery
- Market conditions affecting campaign performance
2. Chargeback & Dispute Consequences
Initiation of payment disputes or chargebacks will result in:
- Immediate termination of all services
- Permanent blacklisting from all VK IT services
- Legal proceedings to recover amounts plus 25% penalty
- Credit bureau reporting and industry blacklisting
- Public disclosure per court judgments
By making payment, you explicitly agree to this no-refund policy and waive any chargeback rights. This is non-negotiable.
Digital Marketing Services
1. Performance Guarantees
We guarantee lead generation, NOT sales conversions. Sales depend on your product quality, pricing, sales team effectiveness, and market conditions.
- No guaranteed ROI or specific revenue numbers
- Lead quality depends on targeting accuracy
- Market fluctuations affect campaign performance
- Ad platform changes are beyond our control
2. Platform Risks & Limitations
We're not responsible for:
- Account bans or restrictions by platforms
- Algorithm changes affecting reach/engagement
- Policy updates requiring campaign modifications
- Ad disapproval due to strict platform policies
3. Ad Spend Management
All ad spend is non-refundable once campaigns are launched. We optimize for best results but cannot guarantee specific metrics.
Website Development Services
1. Hosting & Domain Services
- First year includes basic hosting and standard SSL
- Premium domains may incur additional costs
- Free services auto-renew at standard rates after first year
- Client responsibility for all renewals after first year
2. Project Scope & Deliverables
- Final deliverable matches signed proposal specifications
- Additional features require formal approval and payment
- Content population has limited revision rounds
- Browser compatibility for major browsers only
3. Maintenance & Updates
Post-launch support period defined in project proposal. Ongoing maintenance requires separate agreement. Content updates are not included in standard maintenance.
Application Development Services
1. App Store Approvals
We don't guarantee app store approvals. Rejection due to policy changes may require additional paid work for compliance. Store policies change frequently and are beyond our control.
2. Device & Platform Limitations
We test on major devices/OS versions but can't guarantee flawless operation on all devices. Custom modifications and older devices may have compatibility issues.
3. Updates & Maintenance
OS updates may break functionality requiring paid updates. Post-launch maintenance requires separate agreement. Emergency fixes may involve additional charges.
Payment Terms & Conditions
1. Payment Schedule
- 50% advance required before project commencement
- Balance 50% upon project completion before delivery
- Late payments incur 2% monthly interest
- Service suspension for payments overdue by 15+ days
2. GST & Invoicing
All prices exclude GST. Proper GST invoices provided for all payments. Client responsible for providing correct GST details for invoicing.
3. Payment Disputes
Any payment disputes must be raised within 7 days of invoice date. After 7 days, invoices are considered accepted and payable in full.
Liability Limitations & Legal Protections
1. No Warranties
All services are provided "as is" without warranties of any kind. We don't guarantee uninterrupted or error-free service. Results may vary based on multiple factors.
2. Damages Cap
Our maximum liability is limited to the amount paid for the specific service causing the claim in the preceding 3 months. Under no circumstances shall we be liable for indirect or consequential damages.
3. Force Majeure
We're not liable for delays or failures due to events beyond our control including but not limited to: natural disasters, wars, internet outages, government restrictions, or third-party service failures.
4. Indemnification
You agree to indemnify and hold harmless VK IT Company against all claims, damages, losses, and expenses arising from your use of our services or violation of these terms.
Final Acknowledgement & Acceptance
By using our services or making payment, you explicitly acknowledge and agree that:
- You have read, understood, and agree to all terms and conditions
- You accept the strict no-refund policy in its entirety
- You understand digital marketing guarantees lead generation, not sales
- You accept all liability limitations and legal protections
- You waive any claims not expressly stated herein
- This agreement constitutes the complete understanding between parties
These terms are subject to change without notice. Continued use of services constitutes acceptance of modified terms.
Questions About Our Terms?
If you have any questions or need clarification about our terms and conditions, our support team is here to help you during working hours.